Basic
Free
In-shop visual + boot-level diagnostic.
- Boot test
- Visual hardware inspection
- Verbal summary
Diagnostics
Figure out what's actually wrong.
Random crashes, slow boots, weird noises, won't turn on — we systematically isolate the cause and tell you straight what it'll take to fix.
Standard
$39
Full diagnostic with written report.
- Hardware stress tests
- Storage SMART scan
- Malware + OS health check
- Written report
Deep Dive
$89
Intermittent or hard-to-reproduce issues.
- 24-hour monitored testing
- Memory + thermal profiling
- Event log analysis
- Repair plan with parts list
How it works
What to expect
01
Drop off or ship
Bring it in or send it our way. We confirm receipt the same day.
02
We diagnose
Hardware and software tests run on bench equipment — not guesswork.
03
Written report
You get a clear write-up: what's wrong, what to do, what it costs.
FAQ
Common questions
Is the diagnostic really free?
Basic diagnostics are free when you approve the resulting repair with us. Standalone diagnostic reports are billed at the listed rate.
How long does it take?
Most diagnostics complete within 24–48 hours of drop-off. Deep Dive runs over 24+ hours of monitored testing.
Will my data be safe?
Yes. Diagnostics are read-only by default. We never modify your drives without explicit consent.